Store Policies / Terms and Conditions / Privacy Policy
This website is own and operated by Le Jardin Florist and Gifts LLC :: Local Brick & Mortar flower Shop located at: 1220 U.S. 1, Suite H, North Palm Beach, FL 33408
Please read the following terms and conditions of use carefully before placing and order or using our website. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not order or use this site.
We understand that each order is unique. We handle your order in a personal way, as if it were our own. We would rather speak with you on the telephone, than have you "add to cart". In this way, we feel we can answer your questions and concerns, and help you choose what is appropriate for your occasion.
- Brick & Mortar Store Address:1220 U.S. 1, Suite H, North Palm Beach, FL 33408
- Physical Store Hours (EST): Mo-Fri: 10AM - 5PM; Sat: 10AM - 2PM; Sun: closed
- Store Phone: (561) 627-8118 (regular store hours)
- Cell Phone: (561) 460-7109 (5PM - 8PM)
- We do accept VISA, Master Card, Discover and American Express.
We respect your privacy. We do not sell or share our customer information with anyone. You may read more about our dedication to your personal information in our privacy policy section below.
Delivery Information
We are available Monday through Friday, 8am to 4:30pm and on Saturdays from 9am to 2pm. We recommend ordering early for holidays and specific items. Our delivery fees are the most reasonable in the area. The minimum order for delivery is $125.00. A delivery charge is additional, and local sales tax applies to all products. We understand some orders require extra consideration, and charge accordingly.
Same Day Delivery
If your order is placed by 12:00 noon EST, same-day delivery is generally available.
Time Deliveries
We would be happy to honor requests for specific time deliveries namely AM, PM or by a specific time in the afternoon, such as by 4:00 PM., if the order is placed 24 hours in advance. We will make every effort to meet your special delivery requests; however, in some cases, delivery may not be possible by the requested time due to circumstances beyond our control. Also, in general, we are unable to accommodate specific times during the two day period prior to and including the major floral holidays: Valentine's Day, Easter, Mother's Day, Sweetest Day, Thanksgiving and Christmas.
Sunday and Holiday Deliveries
Delivery service is often not available in many areas on Sundays or legal holidays. So, while every effort will be made to accommodate such deliveries when possible, items requested for delivery on a Sunday or legal holiday may have to be delivered the day before or the day after the date requested.
Specific Requests
Same-day delivery is commonly requested of us, and in the majority of situations we can satisfy this request if the order is placed by 12:00 noon EST.
If you have other specific delivery requests or a very specific delivery time request then please contact us at 561-627-8118. Although phone service is available 24 hours a day, it is best to inquire about unusual delivery requests by calling between 9 AM and 4 PM EST.
Substitution
Occasionally, substitutions may be necessary to create your bouquet due to the availability of certain flowers. Le Jardin Florist and Gifts will always attempt to fill the order as closely as possible; however if the container, flowers, or other items that comprise the order are unavailable then the order will be substituted with content equal to the original value of the order. When a customer allows substitutions, this means that the sender is allowing Le Jardin Florist and Gifts to use flowers they have available to work with while trying to keep the arrangement as similar as possible. This may mean that the recipient does not necessarily receive an arrangement identical to what is pictured though every effort is made to do so. In cases of specialty items, such as items in a ceramic container, a different container with similar value will be used.
Return and Refund Policy
Le Jardin Florist and Gifts strives to provide the best customer service available. It is our belief that as a real flower shop, we understand and appreciate the shoppers concerns of the security and proper fulfillment of their orders. We have established this return/refund policy to provide our customers with a complete understanding of how replacement orders or refunds are processed:
1. If any customer claims an order was not delivered, we ask that we are given at least 24-48 hours to investigate and to determine what has occurred. In many cases, delivery was attempted but either the recipient was not home/office and/or no neighbors were available to accept the order. We reserve the right to attempt a redelivery if this occurs.
2. If it is determined that Le Jardin Florist and Gifts did not make the delivery attempt, it is our policy that we will provide you with a refund.
3. If an order is filled and delivered to the recipient and there is a question of the quality of the arrangement, the recipient should contact Le Jardin Florist and Gifts immediately. In almost every case, Le Jardin Florist and Gifts will gladly replace the arrangement. To request a replacement, Le Jardin Florist and Gifts must be contacted within 24 hours of the delivery. Bear in mind that flowers are perishable. Proper care is required. It is the responsibility of the recipient to follow any care instructions provided by Le Jardin Florist and Gifts. No refunds or replacements will be made for any order, if the recipient or sender does not notify Le Jardin Florist and Gifts within 1 day of the original delivery date. NO EXCEPTIONS WILL BE MADE!
4. Le Jardin Florist and Gifts reserves the right to reject any order provided to us that we deem questionable or possibly fraudulent. When Le Jardin Florist and Gifts receives an order, we review the entire order and periodically compare the information provided to us with the bank of the person placing the order. If we determine that fraudulent information is provided we will send an email or phone call to the sender to inform them of the situation to determine if the information was provided in error.
5. Should any customer place an order through Le Jardin Florist and Gifts and then need to cancel the order, the cancellation must be made prior to the delivery of the order. If the cancellation is received after the order is delivered, no refund can be issued. Cancellations will not be accepted if a customer places an order but provides information that prevents direct delivery, such as in the case of a wrong office or home address. The customer can obtain new information so that the order can then be properly delivered using correct information.
6. Le Jardin Florist and Gifts is not responsible for any order where the recipient refuses to accept the item. Le Jardin Florist and Gifts will not issue refunds to any customer where the recipient, for whatever reason, will not accept the item or refuses delivery. NO EXCEPTIONS WILL BE MADE!
Privacy Policy
This privacy statement has been created in order to demonstrate our firm commitment to protecting customer privacy.
Your privacy is very important to us. Le Jardin Florist and Gifts will not give or sell your information to any third-parties. We use return email and/or mail addresses only to answer to your requests/orders. Such addresses are not used for any other purpose and are not shared with outside parties.
A Special Note About Children
We do not knowingly solicit data from children, nor do we knowingly market to children. We require that children under the age of 18 use this service only in conjunction with their parents or guardians.
Our Use and Disclosure of Your Information Le Jardin Florist and Gifts values its customers and respects their privacy. We collect customer information in an effort to improve your shopping experience and to communicate with you about our products, services, contests and promotions. We do not sell or rent your personal information to third parties.
If you send us personal correspondence, such as emails or letters or if other users or third parties send us correspondence about your activities on our site, we may collect such information. We may use that information and other information that we obtain from your use of our site to resolve disputes, troubleshoot problems and enforce our agreement for terms of use.
We may share aggregate statistics about our sales, traffic patterns and related site information with other businesses, but these statistics will include no personality identifying information.
We cannot ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Statement. For example, we may be required to disclose information to the government or third parties under certain circumstances, or third parties may unlawfully intercept or access transmissions or private communications. We can (and you authorize us to) disclose any information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringements, or other activity that may be illegal or may expose us to legal liability.
Linked Sites
If this site contains any links to other web sites, we are not responsible for the privacy practices or the content of such web sites.
We may update this privacy statement from the time to time. You should check this page periodically for changes. By using our site, you consent to the collection and use of your information by us as described in the privacy statement Questions and comments. We welcome your questions and comments about the privacy Statement.
Coupons and Discounts
Promotional codes must be disclosed before ordering. Please note that the promo codes cannot be combined and do not apply to past orders.
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